Privacy Policy

At AlbergoSoft Solutions, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard the personal data you provide when using our online platform and related services in compliance with the General Data Protection Regulation (GDPR) and applicable privacy laws.

Information We Collect

We may collect personal information that you voluntarily provide when you interact with our online platform, including but not limited to your name, contact details, company information, and any other data necessary to provide our hotel reservation management systems, booking engine integration, property management software, channel management, customer relationship management, and mobile booking applications.

Additionally, we may automatically collect certain information related to your use of our online platform, such as device data, IP addresses, browser types, access times, and usage patterns, which help us improve our service and ensure security.

How We Use Your Information

Your personal data is used solely for the purpose of delivering and improving our software solutions, managing your account, providing customer support, processing transactions, and complying with legal obligations.

We do not sell or rent your personal information to third parties. Any sharing of your data with trusted service providers or partners is strictly limited to purposes consistent with this policy and is carried out under strict confidentiality agreements.

Legal Basis for Processing

We process your personal data on the legal bases of necessity for performance of a contract, compliance with legal obligations, legitimate interests pursued by AlbergoSoft Solutions, or your explicit consent where required.

Data Storage and Security

Your personal information is stored securely within the European Economic Area, on protected servers managed with industry-standard measures to safeguard against data breaches, unauthorized access, alteration, or loss.

We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risks of processing your personal data.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal requirements, resolve disputes, and enforce our agreements.

Your Rights

Under GDPR and relevant data protection laws, you have the right to:

• Access the personal data we hold about you
• Request correction or deletion of inaccurate or incomplete data
• Object to or restrict certain processing activities
• Request data portability
• Withdraw consent at any time where processing is based on consent
• Lodge a complaint with an appropriate data protection authority

To exercise these rights, you may contact us via written request to our company address.

Cookies and Tracking Technologies

Our online platform uses cookies and similar technologies to enhance user experience, analyze usage patterns, and provide personalized content. You can manage cookie preferences through your browser settings.

Third-Party Services

We may engage third-party providers to facilitate our services or perform business operations. These providers are only granted access to personal data necessary for providing their services and are bound by confidentiality and data protection obligations.

International Data Transfers

Any transfer of your personal data outside the European Economic Area will be conducted only when adequate safeguards are in place to protect your information, consistent with GDPR requirements.

Children’s Privacy

Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal data from children. If we become aware of such collection, we will take steps to delete the information promptly.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy to reflect changes in legal requirements or our data practices. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Information

For any questions or requests regarding this Privacy Policy or your personal data, please contact: